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Help & Support

1.Where can I find your terms of business?

Our terms of business can be found here.

2.I have sold or closed my business, what do I need to do?

In order to close your account, you will need to get in touch with us on 0800 803 803 or email accounts@yellow.co.nz.

If you’ve sold and the new owner wishes to retain the current service with Yellow they will need to create a new account for themselves.

3.I want to make changes to my advertising

Sure thing, we just need you just need to get in touch here or phone 0800 803 803 so we can understand what changes you wish to make.

4.I want to cancel my advertising

You just need to get in touch here or phone 0800 803 803.

There is a standard one month notice period to cancel. Your advertising will terminate at the end of the bill cycle. Any applicable early termination fees will be added.

For print your advertising will be removed from the next publication. If you have notified us after book close you will still be billed for that advertising.

For other products your cancellation will take effect up to one month following receipt of cancellation or at the end of any minimum term.

View our full business terms here.

 

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5.I have questions about my contract or advertising?

You can call us on 0800 803 803.

Or complete our contact us form and our team will get back to you.

6.Why didn’t I get contacted about my advertising?

We try our best to contact all existing customers either via email, letter or phone when their advertising is coming up for renewal.

If this didn’t happen for you, we might not have the correct contact for you.

You can get in touch with us here to check the details we have on file.