To pay your bill automatically each month please register online for Direct Debit or recurring Credit Card payments (Visa or MasterCard) by selecting either of the links below:
Please note: to register online for Direct Debit you must have sole authority over the bank account registered. If you do not have sole authority please download our Direct Debit form here.
How else can I pay my Yellow bill?
There are many options for one off payments:
When making a payment it is important that you quote your Yellow account number so we can allocate your payment correctly.
If you are having difficulty paying your bill please contact our Credit Department as soon as possible on 0800 800 700.
To register for electronic billing please click here.
Yellow bills subscription products monthly, based on a calendar month. Your initial invoice will be sent once your product brief is completed and will be for the period from when your product goes live until the end of that same month. Subsequently you will be charged at the start of each month for that month’s service.
When you enter your credit or debit card to authorise payment, Yellow’s payment provider, Stripe will send a request to the issuing bank for either a $0 or a $1 authorisation to:
This is not a charge on your account, the authorisation request is reversed immediately whether the authorisation is declined or successful. However, you may still see an authorisation for $1 on your credit card statement (even if the bank declines the authorisation). Depending on your bank, this will be removed within 7 days.
Yellow will cancel your authority at any time, but you must notify us at least two working days prior to the payment date to ensure it takes effect in time. Please be aware that some of our payment terms are dependent on a recurring payment being in place, so cancelling your authority may mean we remove these terms. If you wish to cancel your direct debit, please contact us at firstname.lastname@example.org, and ensure you quote your account number. Alternatively, you can contact your bank, but then it will be more difficult for you to re-instate the authority in the future; so we do recommend contacting us first.
Depending on the reason for the dishonour we may try again in our next processing cycle (approximately weekly). We will also try to contact you to resolve the issue.
Sometimes other payments or adjustments happen on your account; we take this into account when we process your direct debit and only take the amount owing at the time. However, we should never take more than what was notified on your statement/invoice.
Each customer receives a monthly statement/invoice, advising the due date and amount owing. Alternatively, in some circumstances we may notify you in writing, including by email, of an amount to be deducted.
Yellow will initiate payment for services billed on the due date by deducting it from your credit card. This process is managed securely by Payment Express based on the information we provide them.
Yellow will initiate payment for services billed on the due date by deducting it from your bank account. This process is managed securely by our bank (ANZ Bank Limited) based on the information we provide them.
All Yellow account numbers are 9 digits long. The Yellow account numbers start with either a 51xx or with a 61xx. The numbers on all our invoices are located on the top right hand corner of the invoice.
If you need to update any of your billing details please contact us on 0800 803 803 or email email@example.com.