Are you the owner of the business?
To pay your bill automatically each month please register online for Direct Debit or recurring Credit Card payments (Visa or MasterCard) by selecting either of the links below:
Please note: to register online for Direct Debit you must have sole authority over the bank account registered. If you do not have sole authority please download our Direct Debit form here.
How else can I pay my Yellow bill?
There are many options for one off payments:
When making a payment it is important that you quote your Yellow account number so we can allocate your payment correctly.
If you are having difficulty paying your bill please contact our Credit Department as soon as possible on 0800 800 700.
To register for electronic billing please click here.
Yellow will cancel your authority at any time, but you must notify us at least two working days prior to the payment date to ensure it takes effect in time. Please be aware that some of our payment terms are dependent on a recurring payment being in place, so cancelling your authority may mean we remove these terms. If you wish to cancel your direct debit, please contact us at firstname.lastname@example.org, and ensure you quote your account number. Alternatively, you can contact your bank, but then it will be more difficult for you to re-instate the authority in the future; so we do recommend contacting us first.
Depending on the reason for the dishonour we may try again in our next processing cycle (approximately weekly). We will also try to contact you to resolve the issue.
Sometimes other payments or adjustments happen on your account; we take this into account when we process your direct debit and only take the amount owing at the time. However, we should never take more than what was notified on your statement/invoice.
Each customer receives a monthly statement/invoice, advising the due date and amount owing. Alternatively, in some circumstances we may notify you in writing, including by email, of an amount to be deducted.
Yellow will initiate payment for services billed on the due date by deducting it from your credit card. This process is managed securely by Payment Express based on the information we provide them.
Yellow will initiate payment for services billed on the due date by deducting it from your bank account. This process is managed securely by our bank (ANZ Bank Limited) based on the information we provide them.
All Yellow account numbers are 9 digits long. The Yellow account numbers start with either a 51xx or with a 61xx. The numbers on all our invoices are located on the top right hand corner of the invoice.
We’ve broken it down for you here.
If you need to update any of your billing details please contact us on 0800 803 803 or email email@example.com.